Privacy Policy

1. Introduction

This website, which can be accessed at www.jillyanmarsden.com, is operated by Jillyan Marsden ("us, we, our"). We are committed to protecting and respecting your privacy in relation to information that we may collect at any time. This policy sets out the basis on which we process personal data we collect from you either via this website, when we contact you, or when you provide it to us for as outlined in section 5.

2. What this policy does not cover

Our website may sometimes link to websites and services provided by other (third party) businesses. The information you provide to these businesses when you access their website is governed by their privacy policies and not ours.

3. Use of the website by minors

Subscribers to all newsletters, blogs, marketing, programmes, events, giveaways or promotional correspondence must be 18 years of age or older or have the consent of a parent or guardian.

4. Information that we may collect from you

We may collect the following personally identifying and non-personally identifying information:

Personal information: for example, name, email address, correspondence address, telephone number, social media identifier
Technical information: for example, IP address, browser type, device type

The type and amount of information that we collect depends on the nature of the interaction. In each case, we collect information only to the extent necessary to fulfil the purpose of your interaction with us. No visitor to our website is required to provide us with personally identifying information and is entitled to refuse to supply personally-identifying information at any time on the understanding that any such refusal may prevent them from fully engaging in website-related activities.

5. How we obtain your information and why we have it

We obtain your information through a variety of channels, including:

Direct Interaction - You many provide us with your personal information when you:

register for information. If you voluntarily sign up for newsletters, blogs, marketing, programmes, events or promotional correspondence, the site will record data as outlined in section 4.
submit user-generated content via comments and reviews, or any method outlined in 4d. With the exception of the applicable laws, we are not responsible for any personal information you choose to submit, and are under no obligation to edit, remove or publish such content.
enter a giveaway. If you voluntarily enter a giveaway the site will record data as outlined in section 4. Should you win a physical prize you will be asked to provide you name and physical address.
contact us via our website, email, phone, social media, direct messaging, letter or verbally.
make a request for our services.
provide us with feedback about our services.
provide a physical or electronic business card.

Technology – We may collect non-personally identifying information relating to your Internet Protocol (IP) address, browsing patterns and actions, your equipment (including device type and operating system), browser type and your language preferences. We do not use this information to identify any visitor to our site. You may choose to set your web browser to refuse cookies, or to send an alert when cookies are being sent. If you do so please note that some parts of the site may not function properly.

Third Parties – This includes:

third party analytics providers
social media platforms
publicly available analytics and marketing databases

We do not disclose such information, other than as described within Section 7.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

we have a contractual obligation
we have a legitimate interest

6. What we do with the information we have

We use the information we hold about you in the following ways:

Data collected through the voluntary subscription to newsletters, blogs, marketing, promotions, programmes, events and giveaways, as outlined in section 4, will only be used to fulfil the specific purpose for which it was provided.
Statistical analysis of which web and email links are actioned most frequently allows us to tailor web content and correspondence and ensure it is of greater interest to you
to enable us to engage with you in relation to any service that we provide and for which you have expressed an interest
to enable us to undertake our duties as defined in an existing contract with you
where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
to fulfil a legal or regulatory requirement
to enable us to better understand how visitors use our website

From time to time we may release non-personally-identifying information in the aggregate, for example by publishing a report on trends in the usage of our website.

7. Use and Disclosure of Information

We only disclose Personal and Technical information to employees, contractors and members of our organisation who:

need to know that information in order to process it on our behalf or to provide services available at our websites; and
have agreed not to disclose it to others
We will not transfer your information outside the EEA neither will we sell or supply your Personal or Technical information to any third party.

Except as stated above, we only disclose your information when required to do so by law, or when we believe in good faith that disclosure is reasonably necessary to protect our property, rights or those of any third parties or members of the public.

8. How we store your information

Your information is securely stored in encrypted, electronic format. We use leading technologies such as (but not limited to) fire walls and server authentication to protect the security of your Personal and Technical information.

We keep all Personal and Technical information for a maximum period of 7 years at which time it is securely erased using file shredding software.

9. Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances
Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances

You are not normally required to pay any charge for exercising your rights, however if your request is clearly unfounded, repetitive or excessive we may charge a reasonable fee. Alternatively, we may refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Please contact the Data Protection Representative at privacy@jillyanmarsden.com if you wish to make such a request.

10. Privacy policy changes

We may update this Privacy policy from time to time, and at our sole discretion. You agree to review this Privacy policy regularly for changes and be bound by the Privacy policy then in force as it appears on the website. Your continued use of the website after any change in this Privacy policy will constitute your acceptance of such change.

11. How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

12. Your acceptance of these terms

By visiting and using www.jillyanmarsden.com, you signify your acceptance of this Privacy Policy. If you do not agree, you can simply not use the site. Continued use of the site means you accept the policy and any periodic changes. Further information can be obtained by sending an email to Info@JillyanMarsden.com.